So, I had been having some troubles with my battery lately. I had first noticed that the wear level of the battery was quite high (15%) after only 4 months. I called Dell about it, and they told me to monitor it, and then let them know if the problem persisted.
I checked again, and now it’s at 23%. Not only that, but when it’s fully charged, and I unplug it, it immediately reports a charge of 95%. When it’s down to 20%, it’ll drop to 7% right away. Kinda sketchy behaviour, no?
So I wrote a fairly detailed support request letter to them on tuesday explaining my problem. I give them all the technical details I can think that they might need, and wait.Today, after I was done my lunch, my cellphone rings. It’s one of Dell’s Technical Support team, telling me that he was reading my e-mail, and he wanted to confirm what my problem was. I say pretty much what I wrote, and without any hassling he says “Ok, we’ll replace your battery for you.” He said that it should take about 2 business days to ship, so hopefully it’ll be here by Monday or Tuesday.
Yet another reason I’m happy I went with Dell when I bought this laptop. Their batteries are covered for 1 year under warranty, although they aren’t covered under my extended CompleteCare warranty. The CompleteCare is a great deal though. For $300 CAD, you get three years of extended warranty that includes accidental damage.
You spill your coffee on your laptop? No problem.
It drops off the table? No problem.
You get a power surge in your house, and it fries your laptop? No problem
Need I say more? 😉